Shipping Policy
Order Processing & Delivery Time
All orders are processed upon confirmation of availability.
Delivery time ranges between 3 to 21 business days, depending on product availability and whether the item is ready in stock or by order.
Immediate (in-stock) orders are delivered within 3 to 5 business days.
Business days exclude weekends and official holidays.
Sofie Store reserves the right to adjust delivery timelines in case of unforeseen shipping or customs delays. Customers will be notified of any updates.
Terms and Conditions
Acceptance of Terms
By accessing or using the Sofie Store website, you acknowledge that you have read, understood, and agreed to be bound by our Terms and Conditions, policies, and guidelines.
Payment Policy
Accepted Payment Methods
We accept the following payment options:
- Credit Cards
- Debit Cards
- Instapay
- Mobile Wallets
All payments are securely processed through trusted payment gateways.
Contact Information
For inquiries or support, you may contact us through:
- Instagram Direct Messages
- Phone
Our customer care team will respond as promptly as possible during business hours.
Return & Refund Policy
At Sofie Store, customer satisfaction is important to us. Please review our policy below:
1. Return Policy
No Returns for Change of Mind:
We do not accept returns or exchanges for reasons other than product defects, damage, or expiration.
Eligible Returns:
Returns are accepted only if:
The product is defective or damaged upon delivery.
The product received is expired.
2. Reporting an Issue
If you receive a defective, damaged, or expired product, please contact us within 24 hours of receiving your order.
To process your request efficiently, please provide:
A clear description of the issue.
Photographic evidence showing the defect, damage, or expiration date.
Failure to report within 24 hours may affect eligibility for return or refund approval.
3. Refund Process
Once the issue is verified and approved, the refund will be processed to the original payment method within 15 to 30 business days.
Processing times may vary depending on the payment provider.
4. Exceptions
We are unable to accept returns that do not meet the criteria outlined above. We encourage customers to carefully review product details before completing their purchase.