Terms of service
1-Shipping Policy
Order Processing & Delivery Time
All orders are processed upon confirmation of availability.
Delivery time ranges between 3 to 21 business days, depending on product availability and whether the item is ready in stock or by order.
Immediate (in-stock) orders are delivered within 3 to 5 business days.
Business days exclude weekends and official holidays.
Sofie Store reserves the right to adjust delivery timelines in case of unforeseen shipping or customs delays. Customers will be notified of any updates.
2. Terms and Conditions
• Acceptance: When you using Sofie Store Website you agree of all Terms and Conditions
3. Payment Policy
• Payment Methods: List the payment options available (credit cards, Debit Cards, Value, Instapay, Wallets ).
4. Contact Information
• Contact us via:
email address, WhatsApp, instagram Dm, Phone number.
5. Return and Refund Policy
Thank you for shopping with Sofie Store! Your satisfaction is important to us, which is why we have established the following Return and Refund Policy.
1. Return Policy
• No Returns for Change of Mind: Please note that we do not accept returns or exchanges for products purchased unless they are defective or damaged.
• Eligible Returns: Returns will only be accepted for the following reasons:
• The product is defective or damaged.
• The product received is expired.
2. Refund Policy
• Process for Reporting Issues: If you receive a product that is defective, or damaged, please contact us within 1 day of receipt at insert contact email or phone number To expedite the process, please provide:
• A description of the issue.
• Photographic evidence of the defective or damaged product.
• Refund Process: Upon verification of the issue, we will process your refund to the original payment method within 15 to 30 Days after approval.
3. Exceptions
• Unfortunately, we cannot accommodate returns for products that do not meet the criteria above. We encourage our customers to carefully review their purchases before completing their orders.