Terms of service
1. Shipping Policy
• any pre order shipping within 3 to 14 days
Except a large product like ( Fridges, ovens, microwave, cookers ,.... )
It's take around 25 to 40 days
• Any immediate purchases take around 5 to 12 days
• Value order:
• large Home products take around 15 to 60 days to delivery
• Small products take around 20 to 35 days to delivery
2. Terms and Conditions
• Acceptance: When you using Sofie Store Website you agree of all Terms and Conditions
3. Payment Policy
• Payment Methods: List the payment options available (credit cards, Debit Cards, Value, Instapay, Wallets ).
4. Contact Information
• Contact us via:
email address, WhatsApp, instagram Dm, Phone number.
5. Return and Refund Policy
Thank you for shopping with Sofie Store! Your satisfaction is important to us, which is why we have established the following Return and Refund Policy.
1. Return Policy
• No Returns for Change of Mind: Please note that we do not accept returns or exchanges for products purchased unless they are defective or damaged.
• Eligible Returns: Returns will only be accepted for the following reasons:
• The product is defective or damaged.
• The product received is expired.
2. Refund Policy
• Process for Reporting Issues: If you receive a product that is defective, or damaged, please contact us within 1 day of receipt at insert contact email or phone number To expedite the process, please provide:
• A description of the issue.
• Photographic evidence of the defective or damaged product.
• Refund Process: Upon verification of the issue, we will process your refund to the original payment method within 15 to 30 Days after approval.
3. Exceptions
• Unfortunately, we cannot accommodate returns for products that do not meet the criteria above. We encourage our customers to carefully review their purchases before completing their orders.