Refund policy

1.⁠ ⁠Shipping Policy

•⁠  ⁠any pre order shipping within 12 to 17 days 
Except a large product like ( Fridges,  ovens, microwave, cookers ,.... ) 
It's take around 25 to 40 days 

•⁠  ⁠Any immediate purchases take around 5 to 12 days 

•⁠  ⁠Value order: 
•⁠  ⁠large Home products take around 15 to 60 days to delivery 
•⁠  ⁠Small products take around 20 to 35 days to delivery

 

2.⁠ ⁠Terms and Conditions

•⁠  ⁠Acceptance: When you using Sofie Store Website you agree of all Terms and Conditions 

3.⁠ ⁠Payment Policy

•⁠  ⁠Payment Methods: List the payment options available (credit cards, Debit Cards, Value, Instapay,  Wallets ).

4.⁠ ⁠Contact Information

•⁠  ⁠Contact us via:
  email address, WhatsApp, instagram Dm, Phone number.

5.⁠ ⁠Return and Refund Policy

Thank you for shopping with Sofie Store! Your satisfaction is important to us, which is why we have established the following Return and Refund Policy.

1.⁠ ⁠Return Policy

•⁠  ⁠No Returns for Change of Mind: Please note that we do not accept returns or exchanges for products purchased unless they are defective or damaged.

•⁠  ⁠Eligible Returns: Returns will only be accepted for the following reasons:

•⁠  ⁠The product is defective or damaged.

•⁠  ⁠The product received is expired.

2.⁠ ⁠Refund Policy

•⁠  ⁠Process for Reporting Issues: If you receive a product that is defective, or damaged, please contact us within 1 day of receipt at insert contact email or phone number To expedite the process, please provide:

•⁠  ⁠A description of the issue.

•⁠  ⁠Photographic evidence of the defective or damaged product.

•⁠  ⁠Refund Process: Upon verification of the issue, we will process your refund to the original payment method within 15 to 30 Days after approval.

3.⁠ ⁠Exceptions

•⁠  ⁠Unfortunately, we cannot accommodate returns for products that do not meet the criteria above. We encourage our customers to carefully review their purchases before completing their orders.